• You can cancel a Booking on the Website, free of charge, up to 24 hours before the Service is scheduled to take place
  • If you cancel or amend a booking within 24 hours before the Service is scheduled to begin, you may be subject to cancellation fees($40).
  • NO REFUND If you cancel or amend a booking within 2 hours before the Service is scheduled to begin
  • NO REFUND If the customer or their representative did not show within 30min after scheduling the appointment.
  • You may amend or extend a Booking during the performance of the Services if the company has an available time slot and the cleaner has the required skills/equipment.
  • If you cancel a Booking during the performance of the Service NO REFUND will be provided
  • Rescheduled booking is not eligible for refund
  • The Cleaning Agreement shall expire once the Services under the Booking have been performed.
  • If the Business is unable to fulfill a confirmed Booking (in full or part), we will attempt to find you a replacement Business. If we cannot find you an alternative Business, we will reschedule your Booking to a new time which suits If we cannot find a suitable time for you, you may cancel the Booking at no charge.