Cancellation Policy

Updated 10/15/2023

STANDARD Cancellation policy



You can cancel a Booking on the Website, over email, text messaging, free of charge, up to 23 hours before the Service is scheduled to take place


  • The Customer can amend and/or reschedule the Booking no more then TWO times up to 12 hours before the Service is scheduled to begin.
  • NO REFUND If the Customer cancel the booking within 23 hours before the Service is scheduled to begin
  • NO REFUND If the Customer or their representative did not show up within 30 min after beginning of the scheduled appointment or a cleaning person wasn't able to gain access to the premises.
  • The Customer may amend or extend a Booking during the performance of the Services if the Company has available time slot and the cleaner has required skills/ equipment.
  • If the Customer cancel the Booking during the performance of the Service NO REFUND will be provided.
  • Rescheduled Booking is not eligible for refund.
  • The Cleaning Agreement shall expire once the Services under the Booking have
  • been performed.
  • If the Business is unable to fulfill a confirmed Booking (in full or part). we will attempt to find you a replacement Business. If we cannot find you an alternative Business, we will reschedule your Booking to a new time which suits your convenience, If we cannot find a suitable time for you, you may cancel the Booking at no charge.
  • FLEXIBLE rescheduling - additional service fee all Services(except for Flat Rate) - $20+tax..
  • If added, the Customer will be able to reschedule the Booking, once, at any time, up to 1 min before scheduled Service.
  • Cannot be added within non-refundable period for Rescheduling.
  • Rescheduled Booking is not eligible for refund.


FLEXIBLE rescheduling - additional service fee all Services(except for Flat Rate) - $20+tax..


  • If added, the Customer will be able to reschedule the Booking, once, at any time, up to 1 min before scheduled Service.
  • Cannot be added within non-refundable period for Rescheduling.
  • Rescheduled Booking is not eligible for refund.


FLEXIBLE cancellation - additional service fee.

  • Additional cancellation fee will be charged, if such cancellation has occurred - $40
  • Cannot be added within non-refundable period for Cancellation.


All charges are final and non-refundable. In accordance with Terms And Conditions.